Privacy Policy — How Pak Rummy Protects Your Data

This Privacy Policy covers all personal information that pak rummy collects, stores and processes in the course of providing its services. "Personal information" means any data that can identify you as an individual — your name, mobile number, CNIC details, payment account references and account activity records all fall within this definition.

Pak rummy operates as an online gaming and sports betting entertainment platform for adult users in Pakistan. The data we collect is used exclusively to operate accounts, process PKR transactions, verify identities, prevent fraud and improve the platform experience. We do not sell personal data to third parties for advertising purposes, and we do not share your information outside the purposes described in this policy.

Pak rummy collects information in several ways — directly from you when you register and use the platform, automatically through the technology that powers the service, and occasionally from third-party verification services where necessary. Here is a breakdown of what is collected and why:

You are not obliged to provide all requested information, but certain data — such as your mobile number, name and date of birth — is required to create and verify a pak rummy account. Without this information, we cannot open or maintain an account for you.

Every piece of data collected by pak rummy has a specific purpose. We do not collect data "just in case" — there is a clear reason behind each category. The main purposes are:

• Account operation: Creating and managing your pak rummy account, processing logins and maintaining your preferences and balance.
• Transaction processing: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Identity and age verification: Confirming that you are who you say you are and that you meet the 18+ age requirement before your account is fully activated.
• Security and fraud prevention: Monitoring account activity for suspicious patterns, multiple account creation, unauthorised access attempts and potential financial crime.
• Customer support: Responding to your queries, resolving disputes, processing responsible gaming requests such as self-exclusion, and managing complaints.
• Platform improvement: Analysing anonymised usage patterns to understand how players use pak rummy so we can improve the experience — for example, identifying popular cricket betting markets during PSL season.
• Legal compliance: Retaining transaction records and identity documents for the minimum period required to meet legal obligations.
• Responsible gaming: Using your activity data to support the responsible gaming tools available to you, such as session reminders and deposit limit monitoring.

All financial transactions on pak rummy are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or any other supported payment method, certain payment details are recorded as part of the transaction process.

Payment data is used exclusively for:

• Processing your deposit and crediting your pak rummy account balance.
• Verifying that the payment method belongs to you — a requirement for both deposits and withdrawals.
• Processing withdrawal requests back to your registered payment account.
• Maintaining a transaction record for your account history and for security review purposes.

Pak rummy does not store full card numbers or mobile wallet PINs. Payment processing is handled through secure integrations with the relevant payment providers, and only the data necessary to identify your payment account — such as the last few digits of a mobile number associated with a JazzCash or Easypaisa account — is retained on the platform side.

Pak rummy uses cookies and similar technologies to keep the platform working properly and to understand how users interact with it. A cookie is a small file placed on your device when you visit the website or use the app. Here is how we use them:

Essential Cookies

These are required for the platform to function. They keep you logged into your account during a session, remember your language and display preferences, and ensure the betting and games sections load correctly. You cannot disable essential cookies without affecting core platform functionality.

Analytics Cookies

These help us understand how users navigate pak rummy — for example, which game categories are most visited, how long sessions typically last, and what device types are most common among Pakistan users. This data is aggregated and anonymised before analysis.

Preference Cookies

These remember choices you have made on the platform, such as your preferred display settings or previously viewed betting markets, so you do not have to reset them each visit.

You can manage cookie preferences through your browser settings. Disabling analytics and preference cookies will not prevent you from using pak rummy, but some personalisation features may not function as expected. Essential cookies cannot be disabled through browser settings alone without disrupting the platform.

Pak rummy does not sell your personal data to anyone. We do not share your information with third-party advertisers or data brokers. However, there are limited circumstances in which your data may be shared with other parties:

• Payment processors: When you make a deposit or withdrawal, your transaction details are shared with the relevant payment provider — JazzCash, Easypaisa, your bank or another supported service — to the extent necessary to process the transaction.
• Identity verification services: If we use a third-party service to assist with verifying your CNIC or age, relevant identity documents may be shared with that service provider under a data processing agreement.
• Technology and infrastructure providers: We work with service providers who help run the platform — hosting, security monitoring, customer support software. These providers access only the data they need to perform their specific function and are bound by confidentiality obligations.
• Legal and regulatory requirements: If pak rummy is required by law to disclose data — for example, in response to a legitimate investigation into financial crime — we will comply with that legal obligation. We will notify affected users where we are permitted to do so.
• Business transfers: In the event that pak rummy's business is transferred or merged with another entity, user data may form part of that transfer. Users will be notified of any such change and given the opportunity to close their accounts if they do not wish their data to be transferred.

In all cases, data shared with third parties is limited to what is strictly necessary for the stated purpose. No third party receiving data from pak rummy is permitted to use it for their own marketing or profiling activities.

Protecting your personal data and PKR account balance is something pak rummy treats as a core responsibility — not just a box to tick. The platform applies a combination of technical and procedural security measures:

• Encryption in transit: All data transmitted between your device and pak rummy is encrypted using industry-standard TLS (Transport Layer Security) protocols. This covers login credentials, payment data, game results and all account communications.
• Encryption at rest: Sensitive stored data — including identity documents, payment references and account credentials — is encrypted in the pak rummy database.
• Access controls: Access to personal data within pak rummy's systems is restricted on a need-to-know basis. Staff members can only access the data relevant to their specific role.
• Fraud monitoring: Automated systems monitor account activity around the clock for patterns associated with unauthorised access, identity fraud and financial crime.
• Secure account features: Your pak rummy account is protected by your personal password. We recommend using a strong, unique password and not sharing it with anyone. If you believe your account has been accessed without your permission, contact support immediately.

Pak rummy retains your personal data for as long as your account is active and for a defined period after account closure. The retention period depends on the type of data:

• Account and registration data: Retained for the duration of your account and for a minimum of five years after account closure, to allow for dispute resolution and to meet standard record-keeping requirements.
• Transaction records (PKR deposits and withdrawals): Retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for the duration of your account and for the minimum period required by applicable data handling standards after closure.
• Support communications: Retained for up to three years from the date of the last communication, or longer if the communication relates to an unresolved dispute.
• Session and activity logs: Retained for up to 24 months for security and responsible gaming purposes.
• Analytics data: Retained in anonymised, aggregated form — no individual user data is retained once anonymised.

Once the applicable retention period has passed, your personal data is securely deleted or anonymised. You may request early deletion of your data, subject to any legal retention obligations that prevent immediate deletion.

As a pak rummy user, you have a number of rights in relation to the personal data we hold about you. These rights can be exercised by contacting the pak rummy support team. We will respond to all valid requests within a reasonable timeframe.

Pak rummy is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If a minor has provided personal information in the course of attempting to access the platform, that information will be deleted as soon as it is identified, and the associated account will be permanently closed.

If you are a parent or guardian and believe a minor in your care has accessed pak rummy or provided personal information to the platform, please contact our support team immediately. We will investigate and take appropriate action as quickly as possible.

Pak rummy may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in the services offered, or updates required to maintain accuracy. When meaningful changes are made, registered users will be notified via an in-account notification or a message to the mobile number linked to their account.

The updated policy will be published on this page with a revised "last updated" date. We recommend checking this page occasionally to stay informed. Continuing to use pak rummy after an updated policy has been published means you accept the revised terms.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how pak rummy has handled your personal information, please get in touch with the support team. We take all privacy queries seriously and aim to respond promptly.

For responsible gaming queries — including requesting self-exclusion or adjusting deposit limits — please visit the Responsible Gaming page. For general account and platform queries, the FAQ section covers the most common questions.